Lionel Wong
Project Leader CX Operations RH | COOP Careers Alumni | Excel • Tableau • SQL • NLP • LLM | Ex-Cruise
- Role
- Project Leader, Customer Experience at RH
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Lionel Wong
l••••••••@gmail.com Strong background in Tech and Customer Experience, Bachelor\'s Degree in Computer Science Data Analysis | Excel / Sheets / SQL / Python Data Visualization & Storytelling | Tableau / PowerBI / Looker / Hex / PowerPoint / Slides Database Management | Google BigQuery / MySQL / NGP VANPassionate about leveraging data to drive insights and improve customer experiences, I am a results-oriented professional with a strong background in data analytics and customer support. With a Bachelor\'s degree in Computer Science from San Francisco State University and hands-on experience gained through the COOP Careers Data Analytics Apprenticeship, I have honed my skills in Python, SQL, Tableau, and Google Analytics.As a Voice of the Customer Specialist at General Motors Cruise LLC, I extracted and analyzed customer data to improve the ride-hail experience and delivered insights to stakeholders, contributing to strategic decision-making. Prior to that, I cultivated a strong foundation in customer service as a Barista at Peet\'s Coffee and Tea, where I not only mastered the art of crafting beverages but also coached and mentored new team members to deliver exceptional service.Proficient in programming languages and data visualization tools, I have collaborated effectively with cross-functional teams, demonstrated proficiency in competitive analysis, and analyzed complex datasets. I am committed to staying ahead in the data analytics field.Eager to explore new opportunities where I can leverage my skills to make a meaningful impact. Let\'s connect!
Experience
Project Leader, Customer Experience
Jan 2025 — Present · Corte Madera, CA, US
Education
COOP Careers Fellowship
Data Analytics
San Francisco State University
Bachelor of Science - BS, Computer Science
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