Lionel L.

Customer Success Manager @JAGGAER

Montreal, QC, CA

JAGGAER is a global leader in cloud-based procurement and supply chain solutions, empowering organizations to streamline sourcing, supplier management, contract lifecycle, and spend analytics, helping enterprises drive efficiency, compliance, and measurable cost savings.• Develop and maintain trusted advisor relationships with executive stakeholders in procurement and supply chain to drive solution adoption and maximize business value• Create and execute tailored Success Plans aligned with customer sourcing and supplier management objectives, setting adoption targets and measurable outcomes• Proactively analyze usage, adoption, and value KPIs across procurement workflows; deliver strategic performance reviews and actionable insights to optimize spend management• Provide consultative guidance on solution optimization, supplier enablement, and sourcing best practices to ensure continuous process improvement• Actively manage customer engagement through periodic touchpoints, addressing procurement inquiries, resolving obstacles in supplier collaboration, and escalating needs to internal teams• Contribute to customer retention and expansion by identifying opportunities for sourcing automation, supplier performance improvements, and contract lifecycle optimization• Collaborate cross-functionally with Product, Engineering, and Procurement SMEs to ensure customer feedback influences innovation across sourcing, supplier management, and spend analytics solutions.

Université de Montréal

Certificate, Advertising

Centennial College

College, Social Sciences