Lionel Grant

Hotel Manager @Boyd Gaming

New Orleans, LA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2022 — Present

Hotel Manager @Boyd Gaming

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Tunica, MS, US

Takes the lead creating and developing a profitable, successful, high-quality hotel experience.Develop and manage service standards that are in line with guest expectations and property scope.Ultimately responsible for all hotel operations including SOPs, controls, staffing, training and development.Responsible for department adherence to all company policies and procedures.Responsible for Hotel operations’ compliance with gaming regulations and state laws.Develops annual budgets and capital planning and performs/reports on performance analytics and KPIs regularlyTakes the lead on pricing and collaborates with Finance leaders on managing related labor and expenses.Creates and develops yield strategy that optimizes hotel revenue and by extension the revenue from gaming guests; it must work in tandem with the property’s player reinvestment strategy and prioritize inventory accordingly.Leads collaboration with all internal customers that depend on hotel services and amenities.Recognizes and adapts to trends in the industry and recommends items that enhance the product and experience.Maintains a good working relationship with property leaders, teams at sister properties, corporate team and vendors.Required to implement strategies and programs that develop internal talent and future hotel leaders.Other duties as assigned.

EDUCATION

1989 — 1993

St. Augustine High School

High School Diploma, General Studies

2011 — 2014

ITT Technical Institute- St. Rose

Bachelor's degree, Internet and Cyber-Security

SKILLS

Physical SecurityOnline GamingTeam BuildingBudgetingTrainingCasinoSecuritySupervisory SkillsCasino ManagementVipSecurity ManagementCctvMember of IacspSurveillancePokerHiringBudgetsGaming IndustryHotelsCasino GamingResortsOnline GamblingFood & BeverageInvestigationAsset ProtectionClosed-Circuit Television (Cctv)Customer ServiceHospitality IndustryMicrosGamingHospitality

ABOUT LIONEL GRANT

Taking command of an operation or project, then guiding it to new performance levels, is my greatest strength. As an Information Technology Professional with Management experience, I learned that the best way to achieve success was to motivate the resources I had with well-defined objectives and empowerment. A management belief based on integrity, quality, and service, along with a positive attitude, an aptitude for strategic thought and planning, and the ability to adapt quickly to new ideas and situations allows me to achieve consistent and significant successes. My ability to analyze needs and create unique solutions designed to yield a profitable outcome has proven to be one of my greatest assets.

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Lionel Grant — Hotel Manager at Boyd Gaming in New Orleans, LA, US | Unifers