Lionel Dcosta

About Lionel Dcosta

With over ten years of experience, I bring expertise in managing global IT operations at…

Experience

1. IT Operations Associate Manager

   Accenture

   May 2018 — Present · Bangalore, IN

   Global Tower Lead responsible for managing the Messaging & Collaboration and End User Computing towers, generating over $9 million in revenue-Lead and mentor a global team specializing in: Messaging & Collaboration technologies, including Microsoft Azure, Microsoft 365 (Exchange, SharePoint, MS Teams, etc.), On-Premise Exchange, EOP/IronPort gateways, MDM solutions, Azure AD Sync, ADFS, and Active Directory, supporting over mailboxes. Workplace Services, such as VMware Workspace ONE and Intune, supporting over endpoints-Extensive experience in managing large-scale environments and leading high-performing, skilled teams-Strong communication skills, regularly engaging with clients\' VPs and Directors for daily operations and business development-Broad experience in stabilizing and managing transitioning projects-Skilled in designing and implementing cloud solutions, particularly in Azure and O365-Proficient in developing comprehensive documentation to support ongoing administration and system maintenance-Committed to maintaining service level agreements (SLAs) within agreed thresholds-Focused on generating new sales leads for the organization through existing projects-Review and recommend improvements for the technical environment-Effective people management, regularly conducting team meetings to address concerns and align goals-Expertise in root cause analysis, driving continuous improvement-Strong scripting skills, resulting in significant cost savings for clients-Extensive experience in leading technical discussions to successful resolutions-Deep knowledge of ITIL processes-Excellent analytical, troubleshooting, and problem-solving skills.