Lionel Clark

Director of Siu @Shelter Insurance Companies

Columbia, MO, US

As Director of the Special Investigations Unit (SIU) is a senior leader responsible for driving the strategic direction and operational excellence of the organization’s fraud prevention and detection efforts. This role oversees complex investigations into suspicious claims, ensures regulatory compliance, and fosters collaboration across departments and external partners.In addition to leading the SIU, I also oversee Quality Assurance and Claims Training, ensuring that claims handling standards are upheld and that claims professionals are equipped with the knowledge and tools to handle claims effectively and efficiently, while providing top-notch customer service. This dual focus strengthens the organization’s overall claims integrity and supports continuous improvement in performance and service delivery.

Middle Tennessee State University (MTSU)

Bachelor of Science (B.S.), Computer Information Systems