Lionel Carter

Field Reimbursement Manager @AIS Healthcare

US

Support customers with complex patient access challenges for the benefit of patients and their continuity of care, while following all compliance initiatives and protocols. • Advise on appropriate resolution of reimbursement and patient access challenges issues that may impact product availability. • Actively support field sales and Case Manager efforts to facilitate product access. • Champion patient support and reimbursement process improvement. • Resolving complex large volume patient issues (co-pay issues), acting as reimbursement process improvement champion, communicating and acting as the subject matter expert on local payer and reimbursement landscape and policy requirements • Educating and assisting clinics, HCP’s and others with payer coverage & reimbursement challenges, proactively communicating and explaining company-specific reimbursement programs, policies, procedures, and resources, demonstrating strong knowledge of Support Programs and Services • Serving as the conduit between the healthcare provider and Case Manager to support patient access to therapy and the key link between the field sales and Case Manager, assisting with patient-specific case management needs. • Be the main point of contact for providers and office staff in the assigned geography for enrollment, reimbursement, and access related needs and education.• Participate in National and regional meetings and trainings.• Create and maintain a positive relationship with provider office personnel with an emphasis focus on timeliness and customer service.• Ensure behaviors are consistent with compliance guidelines.

Waffle House University

Bachelor of Business Administration (BBA)

Morris College

Bachelor of Arts (B.A.)