Lin Zhuang
Senior Manager, UX Experience Design
- Role
- Senior Manager, Experience Design at Capital One
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Lin Zhuang
I am a design strategist, system thinker, researcher, storyteller, and passionate idea…
Experience
Senior Manager, Experience Design
Aug 2014 — Present
Builds a cross platform Capital One app Design System to connect intelligence to scale platform app design- Architects various enterprise UX frameworks with product /tech partners, such as messaging, resiliency, and brand integration- Scales a design review process across federated enterprise operations to mobilize platform contribution and local autonomy- Leads UX design for Capital One servicing experience on payment, transfer, profile and settings, and virtual numbers- Leads and mentors designers with human-centered design practices, such as empathy research, ethnographic field research, journey mapping, service design.
Education
Louisiana State University
Master's Degree
Zhejiang University
B.A
Skills
- Wire Framing
- Information Design
- Web Design
- Digital Strategy
- Web Analytics
- Usability Design
- Adobe Creative Suite
- New Media
- Content Management Systems (Cms)
- Visual Design
- Advertising
- Mobile Devices
- User Interface
- Usability
- Creative Direction
- User-Centered Design
- Interaction Design
- Design Strategy
- User Experience Design
- Online Marketing
- Cms
- Wireframes
- Search Engine Optimization (SEO)
- Usability Testing
- Experience Design
- Wireframing
- Persona
- Graphic Design
- SEO
- Design Thinking
- Digital Media
- Interactive Advertising
- User Experience
- Content Strategy
- Information Architecture
- Art Direction
- User Interface Design
- Mobile Design
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