David Rivera
Senior VoIP & Desktop Support Engineer | Independent Contractor
- Role
- Voip & Desktop Support Engineer at Progent
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About David Rivera
Senior VoIP & Desktop Support Engineer | Independent ContractorHighly motivated IT Professional with 17+ years of experience specializing in Cloud Hosted Voice Over IP (VoIP) Infrastructure and Enterprise Desktop Support. Operating as a fully equipped independent contractor (1099/W-8BEN) providing \"plug-and-play\" support for US-based organizations and MSPs. Proven expertise in managing complex VoIP migrations, Linux-based system administration, and high-availability cloud environments.
Experience
Voip & Desktop Support Engineer
Mar 2021 — Present · US
Identifying hardware and software solutions. Designing and implementing new VoIP Servers. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Supporting System Migrations. Supporting the roll-out of new applications. Providing support in the form of procedural documentation. Managing multiple cases at one time. Testing and evaluating new technologies.
Education
University of El Salvador
Bachelor of Education - BEd, Bachelor of Education
1997 — 2004
Skills
- Networking
- Active Directory
- Voice Over Ip (Voip)
- Remote Technical Support
- Software Installation
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