Ashish Prasad
IT Support Specialist | Linux & Windows Systems | VMware ESXi & KVM | SIEM Monitoring | Docker | Intune | Passionate Self-Learner | DevOps Learner
- Role
- Escalation Engineer at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ashish Prasad
I am an infrastructure and system automation enthusiast with over 3 years of experience…
Experience
Escalation Engineer
Feb 2025 — Present
Handled critical escalation tickets related to Microsoft Teams and email systems under defined SLAs- Supported 24x7 production environments, monitored uptime, and optimized service delivery- Collaborated across teams using JIRA and ServiceNow for incident coordination and RCA tracking.
Education
Swami Vivekanand Institute of Engg. & Technology, Ramnagar
Bachelor of Technology - BTech
2017 — 2021
Maharaja Ranjit Singh Punjab Technical University
Bachelor of Technology - BTech
2017 — 2021
Government Higher Secondary School - India
10+2
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