Linson Sunny
Manager, Customer Success at FieldAssist
- Role
- Manager, Customer Success at FieldAssist
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Linson Sunny
I drive customer engagement, retention, and revenue growth by ensuring seamless…
Experience
Manager, Customer Success
Mar 2025 — Present · Mumbai, IN
Customer Onboarding & Execution – Managing a team to drive seamless implementation of new customers and modules. Strategic Business Reviews – Leading monthly/quarterly reviews with senior stakeholders post-onboarding. Operational Excellence – Ensuring compliance with project management frameworks, customer health scorecards, and MRR-ROI tracking. GTM & Marketing Initiatives – Driving strategic initiatives for portfolio clients. Account Expansion & CSQL Generation – Identifying growth opportunities through collaboration. Customer Advocacy – Elevating client success via testimonials, case studies, and referrals. Account P&L Management – Ensuring financial discipline, ROI, and MRR growth. Stakeholder & Relationship Management – Engaging with mid-senior to top-level executives. Revenue Growth – Leading cross-sell and upsell initiatives to drive conversions.
Education
Convent of Jesus And Mary, New Delhi
High School
2000 — 2005
Dibrugarh University, Dibrugarh
Bachelors of Business Administration
GITAM Deemed University
Master of Business Administration (MBA), Finance and Marketing
2014 — 2016
Skills
- Teamwork
- Time Management
- Microsoft Word
- Team Leadership
- Microsoft Powerpoint
- Commercial Piloting
- Public Speaking
- Customer Service
- HR Consulting
- Management
- Strategic Planning
- Windows
- Social Media
- Marketing
- Microsoft Excel
- Powerpoint
- Microsoft Office
- Research
- English
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