Linsey Hay

WORK HISTORY

ABOUT LINSEY HAY

I’m a Physical Security Manager with a strong specialism in security investigations, incident management, and risk‑based decision‑making, supporting the protection of people, assets, and brand reputation in complex operational environments.A significant part of my role focuses on leading and overseeing investigations into theft, loss, policy breaches, and security incidents — from initial triage through to evidence gathering, stakeholder reporting, and implementation of corrective actions. I’m experienced in handling sensitive and high‑risk cases, ensuring investigations are proportionate, well‑documented, and able to withstand internal, legal, and audit scrutiny.Alongside investigation work, I lead physical security operations across a fast‑paced retail and corporate estate, covering access control, CCTV governance, supplier oversight, and incident response. My approach is grounded in translating risk and investigation outcomes into practical, preventative controls that reduce repeat incidents and strengthen overall resilience.Key areas of experience include:• Security investigations and case management• Incident response, root cause analysis, and corrective actions• Evidence handling, reporting, and audit‑ready documentation• Physical security risk management and governance• Supplier and contract security oversight• Access control and CCTV strategy• Stakeholder engagement across Legal, HR, Finance, and Operations• Supply chain securityI’m known for a calm, methodical approach to investigations, strong attention to detail, and the ability to balance commercial realities with robust security and governance standards. I value transparency, fairness, and consistency, particularly when managing sensitive or people‑focused cases.Alongside my role, I’m developing my broader governance and risk expertise through CISM, applying this knowledge to enhance investigative standards, controls design, and strategic security decision‑making.I’m always open to connecting with security professionals who value ethical investigations, strong governance, and security that genuinely supports the business.