Trisha Jones
Brighton Jones | CX & Ops | Driver of Operational Excellence
- Role
- Manager Iii Business Operations at Zillow
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Trisha Jones
I help growing companies tighten up their operations while keeping the work human. Operational efficiency and engaged teams aren’t trade-offs. When you get the process right, people have room to think, create, and deliver better results. What I’ve done - Cut ticket backlogs and SLA misses- Turned messy workflows into clear playbooks that scale as the business grows- Rolled out automation that removes busywork so people can focus on higher-value problems. Where I add value - Strategic operations design that grows with the company- Coaching and clarity that turn good teams into great ones- Practical AI and automation that reduces task work and elevates teams into knowledge workers- Change leadership that keeps morale steady through big shifts.
Experience
Manager Iii Business Operations
Jan 2024 — Present · US
Skills
- Customer Service
- Training
- Online Advertising
- Sales
- Customer Relationship Management (Crm)
- Public Speaking
- Microsoft Excel
- Marketing
- Strategic Planning
- Business Analysis
- Online Marketing
- Client Relationships Strengthening
- Social Media Marketing
- Process Improvement
- Crm
- Social Media
- Management
- Team Building
- Account Management
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