Zahedul Alam

About Zahedul Alam

A versatile professional with unique blend of IT Technical & Functional Expertise. Equipped myself with knowledge, innovation and creative thinking with diverse background in academics with Nineteen (19) years plus working experience in Manufacturing, Banking, NBFI, Group of Companies with MNC & Local Corporate floor which includes latest experience as a Senior Member as Delivery Lead.# Experienced with ERP complete implementation, Finacle (CBS, Infosys), Finacle Interface with Switch, Imepmentation of ATM Switch, Debit Card Systems (Phoenix/IRIS), Credit Card Systems (CardPro), ATM, POS, KIOSK Maintenance, Call Center with IVR System(Genesys) Administration, SMS Banking, VISA & MasterCard BIN Maintenance, Certification with VISA, MasterCard & OMNIBUS Network, Eldorado Setup and Maintenance, E-commerce [iPay] support and maintenance.# Versatile skill levels with academic MCA (Masters of Computer Application) and BBA from Madras University and MBA (Stamford University) double majoring in Finance and Banking with 14+ years experience in Development, ERP, Business process re-engineering, Finance & HR, Banking, Cards and Electronics Banking with ADC exposure to all nooks and corners of processes and policies as well as advanced level theories and tools.# Have participated in various training related to System Development, ERP, Finance and Business Process, Banking and ADC as well as Managerial Skills.Specialties:# Card Systems (Including EMV) Issuing & Acquiring, eCommerce Payment Gateway, IVR, ATM & POS Implementation.# Support and Maintenance Banks Alternative Delivery Channels.# ERP Implementation and support & maintenance with various industry domain.# Follows ITIL/ITSM/ISO guideline to support IT Industry and PMI for project Management # Managerial and Leading skills set with goal-oriented.

Experience

1. Delivery Lead, Financial Application

   Johnson Controls

   Nov 2022 — Present · Milwaukee, WI, US

Skills

• Cards
• Microsoft Project
• Payments
• IT Operations
• Credit Cards
• Financial Risk
• Core Banking
• Training
• Testing
• Sharepoint
• Branch Banking
• Business Process
• Commercial Banking
• Sdlc
• IT Service Management
• Sap
• Solution Architecture
• Mobile Banking
• Ivr
• Networking
• Portfolio Management
• Atm Networks
• Mobile Commerce
• Retail Banking
• Project Management
• Internet Banking
• Management
• Banking
• Risk Management
• Team Management
• Vendor Management
• Operational Risk
• Finacle
• Business Analysis
• Business Strategy
• Mis
• Emv
• Software Project Management
• Financial Services
• Itil