Lini Luka
Customer Service Advisor @Barclays UK
Signup · Get unlimited contacts
WORK HISTORY
Customer Service Advisor @Barclays UK
Liverpool, GB
Resolved general banking complaints fairly and efficiently• Prepared customer written responses, explaining mydecision and rationaleeExceeded objectives whilst adhering to the Bank and FCAguidelinesFirst point of contact, dealing wvith complaints promptly,consistently and fairly• Negotiated with customers to resolve their concerns toboth parties satisfactionAdept at recovering relationships and rescuing hecustomers\' trust and confidence• Mentored, coached and trained teams of people todeliver great customer service
EDUCATION
University of Kerala
Bachelor of Commerce - BCom, Tax Law/Taxation
Jyoti Nivas College Autonomous, Bangalore
Master of Business Administration - MBA, finance ,human resource
University of Chester
Msc, Accounting
ABOUT LINI LUKA
I hold an MSc in Accounting from the University of Chester and an MBA in Finance & …
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.