Linh M. Nguyen
Sales-driven, customer-focused leader with experience in retail, event marketing, activations, and start-up projects, recognized for consistently exceeding sales goals and delivering outstanding customer experiences
- Role
- Samsung Experience Specialist at 2020 Companies
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Linh M. Nguyen
Hello, my name is Linh! I am a University of Washington alumna with a Bachelor\'s in Sociology and a Minor in Diversity, as well as a certificate in User Experience (UX) Design. With a unique blend of sociology expertise and over 13 years of experience in retail, event marketing, activations, and start-up projects, I am recognized for consistently exceeding sales goals and delivering outstanding customer experiences. Known for mentoring teams and creating engaging brand experiences for consumers, I have built strong relationships with top brands including Nintendo, Verizon, Hyundai, and Samsung. I have a passion in driving results, supporting team growth, and making every customer interaction count. During my free time, I am a bodybuilding enthusiast, a vintage tee designer, a tough movie critic, Picasso 2.0, and a R&B auxiliary cord \"DJ.\" My strengths:• Top Sales & Customer Experience Performer: Awarded Top Units Per Transaction (UPT) Performer for 2025, achieving 3.4 UPT vs. 2.0 goal, and regularly recognized for leading Net Promoter Score (NPS), delivering exceptional customer experiences and driving repeat business• Team Leadership & Development: Trained and mentored team members on sales strategies, customer engagement, and upselling techniques• Event Marketing & Brand Activations: 6+ years executing nationwide activations and campaigns, delivering high-impact consumer experiences for brands, such as Nintendo, Verizon, Hyundai, and Samsung• Operational & Process Management: Experienced in inventory oversight, logistics coordination, and reporting to ensure efficiency and smooth operations• Customer Engagement & Brand Loyalty: Skilled at building relationships, tailoring solutions, and creating lasting impressions across in-person and digital experiences
Experience
Samsung Experience Specialist
Apr 2023 — Present · Houston, TX, US
Top Units Per Transaction (UPT) performer in 2025, averaging 3.4 vs. a 2.0 goal, and regularly earning top Net Promoter Score (NPS) recognition for consistently delivering exceptional customer experiences• Train and mentor team members on product knowledge, sales strategies, and upselling techniques, supporting team growth and overall store performance• Act as a go-to resource for teammates, assisting with product questions, sales tips, and customer issue resolution to ensure smooth operations during peak hours• Deliver excellent customer experiences by understanding needs, resolving issues, and recommending tailored solutions that drive revenue and brand loyalty• Monitor sales trends, analyze performance metrics, and implement strategies to boost transaction value and store KPIs• Support operational efficiency by managing inventory, such as coordinating logistics, executing weekly cycle counts, and reconciling discrepancies to reduce shrinkage and maintain inventory accuracy• Utilize POS and reporting tools to process transactions accurately and provide management with clear visibility into store performance
Education
University of Washington
Bachelor’s Degree, Sociology & Minor in Diversity
Bellevue College
Certificate, User Experience Design
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