Linh Tran

Salesforce Declarative Specialist @Traction Rec

Architect scalable, user-centric Salesforce solutions that power Traction Rec’s packaged product, aligning technical design with long-term product sustainability and client usability• Lead the Salesforce Declarative Development Guild, standardizing architecture standards and knowledge-sharing frameworks that improved implementation consistency and team velocity• Serve as Agentforce Subject Matter Expert, architecting AI-driven solutions that automate service workflows, and integrate Agentforce into case handling, knowledge base retrieval, and messaging for in-app and web• Partner cross-functionally with Product and Development to evaluate new Salesforce features, integrate platform innovations into the roadmap, and minimize future technical debt• Train and support users on new feature releases, improving adoption and reducing support overhead