Lingireddy Veerasivareddy

Consultant @Deloitte

Hyderabad, IN

Worked as a ServiceNow Developer with 6.2+ years of experience, contributing to the end-to-end implementation of the Workplace Service Delivery (WSD) suite. Played a key role in designing, developing, and deploying scalable solutions across the following modules:Space Management:Designed and configured building and floor hierarchies, space types, and allocation rules. Developed custom dashboards and reports to track space utilization and occupancy metrics.Reservation Management:Implemented room and resource booking functionalities with calendar integrations. Developed custom workflows for approval, conflict handling, and reservation modifications.Move Management:Automated individual and group move requests with workflow-driven approvals and notifications. Integrated space planning rules to optimize seating arrangements and reduce manual effort.Case Management:Developed a streamlined case intake and resolution process for workplace requests. Configured assignment rules, SLAs, and user-friendly agent workspaces to enhance service delivery.Outlook Integration:Integrated ServiceNow reservations with Microsoft Outlook using Graph API. Enabled real-time sync of meeting room bookings, cancellations, and updates between both platforms.Additional Contributions:Created custom UI policies, client/server scripts, and Flow Designer automations.Actively participated in requirement gathering, testing, and UAT with stakeholders.Ensured adherence to ServiceNow best practices and platform upgrade compatibility.

G.Pullaiah College of Engineering & Technology, Kurnool

Bachelor of Technology - BTech

Parameswara High School

10

Narayana Junior College Nellore

MPC