Ling Wang
Jewelry Consultant @Brilliant Earth
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WORK HISTORY
Jewelry Consultant @Brilliant Earth
San Francisco, CA, US
Sales & Customer ExperienceDrove sales through personalized consultations, leveraging product knowledge to guide customers from initial inquiry to post-sale support.Managed high-volume lead pipelines across multiple channels (email, chat, phone) to achieve and exceed sales targets.Provided exceptional luxury customer service, handling appointments, walk-ins, and post-sale needs like exchanges and re-sizing.Operations & Brand AdvocacyEnforced policies to ensure a safe and pleasant environment for all guests and maintained product security.Utilized ERP system for task management and cross-functional communication.Acted as a brand advocate, sharing the company\'s mission and values with customers.
EDUCATION
FIDM
AA degree, Visual Merchandising
FIDM
Associate of Arts - AA, Communication and Media Studies
SKILLS
ABOUT LING WANG
Experienced eCommerce/retail manager with background in luxury retail and Startups…
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