Linett Rios
Director of Customer Growth @ Verizon Connect | MBA in Organizational Leadership
- Role
- Director of Customer Growth at Verizon Connect
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Linett Rios
As Director of Customer Growth at Verizon Connect, I lead a team of Associate Directors who are responsible for leading strategic account managers. Together we focus on driving expansion sales and customer retention success for North America SMB markets. We accomplish this through operational efficiency, thought strategies, cross-functional collaboration, and process optimization. My efforts align with the company\'s goals to exceed aggressive sales and retention targets, while delivering innovative SaaS solutions, including telematics with the help AI.With over 10 years at Verizon, I have contributed to key business transformations, including the implementation of a Full Sales Cycle Model, and merging our former Customer Service division with our Expansion Sales organization. I\'ve received multiple accolades, such as several Diamond Club Awards and Elite Recognition. I\'ve also paid it forward by leading teams in the WOW (Women of the World Program), the Cultivate Mentorship program, and Employee Resource Groups. My work reflects a dedication to empowering teams and enhancing market presence in a rapidly evolving industry.
Experience
Director of Customer Growth
Dec 2024 — Present · Temple Terrace, FL, US
Education
Strayer University
Bachelor of Business Administration - BBA, Finance, General
2018
Southeastern University
Master's degree, Organizational Leadership
Skills
- Strategic Planning
- Account Management
- Management
- Team Building
- Guitar
- Customer Service
- Training
- Public Speaking
- Sales
- Music Theory
- Social Media
- Leadership
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