Lindsey Wilson
Manager, Product Solutions @Athenium
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WORK HISTORY
Manager, Product Solutions @Athenium
As a Manager, Product Solutions Engineer at Athenium, I oversee all of the Product Solutions Engineers working on teamthink, a best-in-class QA software that analyzes claims staff performance. This software helps improve team and individual performance, financial results, and customer satisfaction. My responsibilities include tracking the progress of my teams, ensuring they meet deadlines, manage their tickets efficiently, and maintain regular client communication. I also monitor the workload of the engineers, assist with ticket triaging when necessary, and fully manage the Monthly Reporting process. This involves providing clients with accurate and timely updates on ticketing, time allocation, and other critical information. In addition to my managerial duties, I continue to handle client requests when time permits.Achievements- Played a key role in automating the Monthly Reporting process, minimizing errors, and significantly speeding up report delivery- Enhanced the development process by implementing daily stand-ups, peer reviews, and other improvements, leading to a more efficient and streamlined workflow and increasing productivity and billable hours.
EDUCATION
Florida Southern College
Bachelor of Science - BS
ABOUT LINDSEY WILSON
Manager, Product Solutions at Athenium
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