Lindsey Ingram

About Lindsey Ingram

I\'m passionate about transforming workplace mental health and wellness through strategic, authentic client partnerships. As a Team Lead for Strategic Client Success at Headspace, I lead and coach a dynamic team to drive deep client engagement, amplify adoption, and demonstrate meaningful outcomes for our most strategic accounts.With over 12 years of experience in Client Success and Account Management across mental health, well-being, and technology sectors, I’ve successfully managed multi-million-dollar portfolios, consistently exceeding growth and retention targets. My approach is rooted in empathy, data-driven insights, and proactive relationship-building. I’m dedicated to leveraging technology to foster healthier workplaces, reduce burnout, and boost organizational well-being.Key Strengths- Strategic account planning and relationship management- Leading high-performing client success teams- Driving client adoption an engagement strategies- Proactive risk management and renewals optimization- Expertise in employee benefits, EAP, and wellness programs- Exceptional client-facing communication and problem-solvingCore Belief:Great client success comes from genuinely understanding your clients\' challenges, aligning solutions with their strategic goals, and building trusted relationships.I’m always open to connecting and collaborating—let’s make workplaces healthier together!

Experience

1. Team Lead, Strategic Client Success

   Headspace

   Apr 2025 — Present · Austin, TX, US

   As Team Lead, Strategic Client Success at Headspace, I lead a talented team dedicated to driving deep engagement and sustainable growth across our most strategic enterprise clients. My role involves mentoring and coaching Client Executives, enhancing our team\'s service quality, and ensuring client success from onboarding through renewal and expansion.Key Responsibilities- Lead and coach a cohort of Client Executives, fostering their professional growth, skill enhancement, and ensuring adherence to best practices and quality standards-Develop strategic account plans for key clients, aligning Headspace solutions to client-specific initiatives and organizational culture- Build and nurture strong client relationships by proactively managing engagement, troubleshooting issues, and ensuring client satisfaction and retention- Collaborate cross-functionally with internal teams and external partners, including consultants and vendors, to deliver comprehensive solutions and service excellence- Provide detailed quarterly reports to clients, clearly articulating the value and impact of Headspace Health solutions- Continuously monitor client health, proactively manage risks, drive renewals, and identify opportunities for account expansion and upselling- Represent client insights internally to inform and shape the sales strategy and product roadmap.Success Metrics- Consistently exceed client retention and satisfaction targets year-over-year- Effective team coaching resulting in enhanced client service quality and team performance- Achievement of renewal and expansion targets within the strategic client portfolio- Positive client feedback and recognition for strategic value delivered through Headspace programs and initiatives.

Education

• Texas State University

  Bachelor, Exercise Sports Science; Health and Fitness Management; Business Management and Marketing

  2003 — 2007

Skills

• Fitness
• Wellness
• Health
• Training
• Leadership
• Employee Wellness
• Fitness Training
• Wellness Coaching
• Customer Service
• Employee Benefits