Lindsey Heron

About Lindsey Heron

As Director of Strategic Accounts at Gainsight, I lead strategic relationships with enterprise customers, leveraging over a decade of experience in enterprise account strategy, customer growth, and revenue generation. My role focuses on aligning customer growth, retention, and operational priorities by driving cross-functional collaboration across sales, product, and customer success teams. Having partnered with executive stakeholders across multiple industries, I specialize in guiding strategic customer initiatives that enhance visibility into customer engagement and support long-term platform growth. My work at Gainsight builds on a proven track record of aligning technology investments with measurable business outcomes, with a core focus on customer success, product adoption, and revenue strategy.

Experience

1. Director of Strategic Accounts

   Gainsight

   Mar 2025 — Present · Austin, TX, US

   Work with a small portfolio of large enterprise customers, partnering with executive stakeholders to support long-term growth, retention, and adoption across complex organizations.Collaborate across sales, product, and customer success teams to guide account strategy and help customers navigate customer experience and post-sale transformation initiatives.Bring together senior leaders and internal teams to align priorities, support platform adoption, and advance long-term customer outcomes.

Education

• Texas Christian University

  Bachelor’s Degree

Skills

• Global Data Synchronization
• Data Governance
• Business Analysis
• Competitive Analysis
• IT Strategy
• Saas
• Data Profiling
• Business Process Improvement
• Data Migration
• Daas
• Enterprise Solution Sales
• B2b
• Hadoop
• Enterprise Software
• Data Quality
• Oracle
• Sap
• Account Management
• Customer Retention
• Customer Acquisition
• Business Intelligence