Lindsey B.

About Lindsey B.

Group Product Manager fluent in agile software development lifecycle processes with a progressive background in customer information, hospitality, loyalty and sales industries. Expertise encompasses SaaS on premise and multi-tenant cloud applications, including web services and integrations. Effective manager well regarded for a detailed approach in launching new systems from design to roll out, training and support. Strategically keeps up to date on industry operations and trends. Subject matter expert who defines product strategy, roadmap, specifications and user stories for operations, customer profiles & data, reservations, reporting, marketing, loyalty, sales, catering, events, integrations and centralized systems.Maintains strong conceptual and practical understanding of agile software development life cycles with a flair for problem solving. Organizes interdepartmental activities ensuring completion of the project/product on schedule and within budget. High level of energy, willingness to adapt to change in a fast paced environment, and a passion to learn new technologies while delivering excellent customer service.Strong communication and relationship building skills with an ability to partner with internal and external stakeholders including B2B, B2C, senior leadership, pre-sales, consulting, ui/ux design, engineering and QA teams. A strong manager and team player with a flair for training and developing new associates. Competencies: Agile Software Development, SaaS, Web Applications, Cloud, Web services, REST APIs, SoapUI, Postman, SQL, WinSCP, Jira, Small Form Factor, Large Form Factor, B2B, B2C, Customer Relationship Management (CRM), Customer Information Systems (CIS), Opera, Property Management Systems (PMS), Sales & Catering Systems (S&C, OSEM, Delphi), Central Reservation System (CRS), Sales Force Automation (SFA), Interfaces (OXI)(OXI HUB), Starcite, CVENT, webProposal, Salesforce, Internal Portals, Guest Data Warehouse (GDW), Loyalty Programs, Reporting, HelpDesk, Microsoft Office, Manager on Duty (MOD).

Experience

1. Group Product Manager

   Cvent

   Jan 2024 — Present

Education

• Western University

  Bachelor’s Degree, Psychology and Philosophy

  2002 — 2006

• Western University

  Bachelor of Arts (B.A.), Psychology

Skills

• Product Marketing
• Opera
• Training
• Sharepoint
• Application Programming Interfaces
• Project Management
• User Acceptance Testing
• Catering
• Food & Beverage
• Reporting
• Sales Operations
• Customer Service
• Help Desk
• Pre-Opening
• Software Documentation
• Program Management
• Hospitality
• Perform Work Thoroughly and Accurately with Minimal Supervision
• Produce Quality Work Based on Established Procedures
• System Administration
• Front Office
• Property Management Systems
• Program Development
• Loyalty Programs
• Oracle Applications
• Displays Initiative
• Operations Management
• Change Management
• Hotels
• Event Management
• Tourism
• Highly Organized
• Integration
• Excellent Verbal and Written Communication Skills
• Communication
• Product Development
• Sales Process
• Technical Support
• Business Analysis
• 7 Years Experience with Opera