Lindsey Archila
Director, Premium Audit @MEMIC
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WORK HISTORY
Director, Premium Audit @MEMIC
Portland, ME, US
Lead a 30-member Premium Audit team to deliver regulatory compliance and operational excellence, ensuring accurate premium and employee classifications while driving consistency in audit quality and superior service delivery• Championed robotic process automation (RPA) initiatives that eliminated over $600K in vendor costs by automating audit entry into the policy administration system, strengthening efficiency and cost control• Implemented RPA-driven low-touch and no-touch voluntary audits, saving 800+ hours year-to-date and significantly expanding team capacity for higher-value work• Sponsored automation of claims communication workflows, reducing manual emails annually and improving regulatory reporting accuracy and timeliness• Launched customer feedback program leveraging survey data to capture actionable insights; achieved a 4.8/5 satisfaction rating across 700+ reviews from 3,300+ surveys, reinforcing service excellence and guiding continuous improvement• Partnered with Actuarial to design and present a predictive audit premium model for Underwriting leadership, delivering actionable insights that informed strategic pricing decisions and future planning.
EDUCATION
University of California, Berkeley
Certificate
Colby-Sawyer College
Bachelors
Franklin Pierce University
Master of Business Administration - MBA
University of Southern Maine
(DNF) Doctor of Philosophy - PhD
Columbia Business School
Certificate
University of New Hampshire
Certificate
SKILLS
ABOUT LINDSEY ARCHILA
Authentic, people-centered Director with deep experience in Premium Audit, P&C Insurance, Talent, DEI, Operations, and Project & People Management. I lead with purpose, integrity, and energy and bring a strategic mindset and a genuine commitment to empowering others. Known for building trust through transparency, empathy, and clear communication, I create spaces where teams thrive, ideas flow, and results follow. A reliable business partner who balances big-picture thinking with hands-on execution to drive meaningful, lasting impact; especially in Premium Audit, where I’ve spent 20 years uncovering insights, building relationships, and helping teams see the real-world value of our work.
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