Lindsey Schaefer

About Lindsey Schaefer

I’ve always believed that people do their best work when they feel supported, capable, and connected — and that belief has shaped every step of my career.I stepped into frontline leadership early on, responsible for guiding teams through the fast‑paced, ever‑changing world of customer experience. It didn’t take long for me to realize that what energized me most wasn’t just hitting performance targets — it was helping people grow. I loved seeing someone find their confidence, watching a team member overcome a challenge, or building a process that made someone’s job easier and more meaningful.That passion naturally pulled me deeper into learning and development. Over the years, I’ve led onboarding programs, coached performance teams, and built development experiences that help employees feel prepared, empowered, and ready for what’s next. Each role gave me a new lens on how people learn, what they need to thrive, and how the right support can transform both performance and culture.Today, as a Manager in Sales & Service Learning & Development at Cox Communications, I get to bring all of that together. I partner with leaders to understand where teams need support, design learning that actually sticks, and prepare employees for the changes ahead. I also lead a talented team of Learning Consultants — and helping them grow is one of the most rewarding parts of my work.No matter the role, my purpose has stayed the same: create learning experiences that make people feel capable, confident, and connected to something bigger.If you’re passionate about leadership development, learning strategy, or building great employee experiences, I’d love to connect.

Experience

1. Customer Care Education Manager

   Cox Communications

   Jul 2021 — Present · Wichita, KS, US

Education

• Butler Community College

  Associate of Science (A.S.), Business Administration and Management, General

  2011 — 2013

• Fort Hays State University

  Bachelor of Business Administration (B.B.A.), Management

  2014 — 2016

Skills

• Audience Development
• Customer Acquisition
• Marketing
• Publications
• Circulation Management
• Publishing
• Direct Mail
• Subscription
• Customer Service
• Newspapers
• Circulation
• Management
• Email Marketing
• Customer Relations
• Newspaper