Lindsey Ronnenberg

About Lindsey Ronnenberg

Strategic Business & Operations Executive with over 20 years of leadership experience in MedTech and Medical Devices, driving commercial strategy, operational excellence, regulatory compliance, and customer-centric innovation. Proven track record of transforming organizations through scalable processes, cross-functional collaboration, and team development.• Customer-Centric Innovator – Elevate customer outcomes and long-term relationships through trusted delivery, clarity, and operational rigor.• Executive-Level Collaborator – Partner with executive leadership to drive strategic priorities and accountability in support of bookings and revenue attainment.• Inspiring Leader & Talent Developer – Build, coach, and lead high-performing teams, fostering a culture of collaboration, accountability, and operational excellence.• Growth-Focused Customer Operations Leader — Advance customer loyalty and account expansion through disciplined execution and authentic partnership.• Business Transformation Architect – Spearhead transformation initiatives and Lean Six Sigma-driven process improvements, enhancing end-to-end customer journeys.• Regulatory & Risk Management Expert – Led global regulatory strategies, successful FDA inspections, 510(k) clearances, and ISO 14971 risk management frameworks.

Experience

1. Sr Director, Growth Operations and Chief of Staff to Cgo

   Omnicell

   Oct 2024 — Present

   Coach and advocate for the critical accounts (CARE) team, restoring at-risk strategic accounts to health • Scale proactive engagements to protect customer health and business performance from foreseeable risks using best-practice risk management techniques.• Oversee financial performance across the full portfolio, ensuring accurate revenue and cost models for new offerings • Lead executive-level budget planning and allocation, partnering with Finance to shape annual budgets and optimize investment against the strategic roadmap, and identify savings opportunities while maintaining delivery commitments.• Lead the Customer Experience transformation, redesigning the end-to-end customer journey to improve customer health and loyalty.• Optimize usage of Customer Health scores and NPS to identify risk signals, prioritize improvement areas and drive cross-functional actions plans to improve customer satisfaction and retention.• Apply Generative AI tools including Microsoft Copilot and Glean to streamline operations and improve organizational efficiency • Champion the design of a metrics-focused Execution Readiness Framework to enhance end-to-end New Product Introduction performance.

Education

• University of Michigan

  BSE, Industrial Engineering

  1999 — 2003

• University of South Carolina

  MBA, International Business

  2008 — 2012

• University of South Carolina

  Master of Business Administration - MBA