Lindsey Lancaster

About Lindsey Lancaster

I work at the intersection of people, process, and technology. I translate system complexity into tools and workflows that streamline productivity and progress. As Director of Administrative Systems Training at MOTO Technology Services, I combine system administration, development, and training to drive both adoption and efficiency.My expertise includes Dynamics 365, Power Platform, Process Management, Generative AI, System Architecture, Performance Management and Training Development. My goals are to streamline processes, increase productivity and eliminate manual work. I design scalable solutions and automation that simplify operations, reduce errors, and create consistency across departments. On the architectural side, I focus on building and configuring systems that are both flexible and sustainable, ensuring they meet today’s needs while being adaptable for the future.I’m also a builder of people, not just systems. Whether it’s through training programs, process documentation, designing generative AI assistance, or onboarding support, I make sure teams have the knowledge and confidence to use the tools at their best. My role is equal parts architect, problem-solver, and teacher, and I thrive on creating solutions that last.

Experience

1. Director of System Administration Training

   Moto Technology Services, Llc

   Aug 2024 — Present

   Key Accountabilities-Deliver system administration, development, and architecture for Dynamics 365 CRM across all departments-Build scalable workflows using Power Automate, Power Apps, and custom scripting to reduce manual work and increase efficiency-Design system architecture and process configurations that support long-term sustainability and cross-departmental use-Serve as product owner for Cresta and Tango, designing AI assisted tools to align platform development and optimization with user needs-Create and deliver training programs, from onboarding modules to advanced refreshers, ensuring adoption at every level-Develop technical documentation, process guides, and troubleshooting resources to support system use at scale-Act as bridge between technical teams and end users, ensuring clear communication and smooth implementation across the institution

Skills

• Marketing
• E-Learning
• Campusvue
• Customer Retention
• Customer Service
• Educational Technology
• Student Engagement
• Organizational Development
• Curriculum Development
• Career Development
• Public Speaking
• Higher Education
• Student Recruiting
• Enrollment Management
• Resume Writing
• Student Financial Aid
• Training
• Employee Training
• Retaining Customers
• Admissions
• Coaching
• Teaching
• Student Development
• Interviews
• Leadership Development
• Recruiting
• Staff Development
• Program Management
• Educational Leadership
• Student Affairs
• Curriculum Design
• Sales
• Adult Education
• Academic Advising
• Mentoring
• Admissions Counseling
• Instructional Design
• Distance Learning
• Career Counseling
• Leadership