Lindsey Klumb
VP of Enterprise Partnership Growth @Genesys Ai
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WORK HISTORY
VP of Enterprise Partnership Growth @Genesys Ai
Dubai, AE
AI™ is a company building artificial intelligence to connect the world of commerce. From the brains behind the world’s most powerful retailers, including Nike, Adidas, Saint Laurent, Farfetch, and others, it connects every aspect of the retail value chain through AI, from catalog production and marketing to pricing, shipping, and more.
EDUCATION
University of Wisconsin-Milwaukee
Bachelor of Science (B.S.), Criminal Justice and Political Science
SKILLS
ABOUT LINDSEY KLUMB
With over a decade of dedicated experience in customer success, sales, and process development, I have honed my skills in shaping successful strategies and driving substantial growth. At Max Retail, I was specifically brought in to strategize our approach to seller acquisition, successfully developing and implementing a targeted sales process that brought on board over 900 new sellers.Transitioning into the role of Senior Director of Success, Support, & Growth, my focus shifted to ensuring the ongoing success of sellers after the initial sign-up. My responsibilities encompass maintaining seller engagement, minimizing churn, overseeing all order issues, meeting partner channel SLAs, and continuously improving operational efficiency and scalability. Additionally, I play a vital role in facilitating partner channel launches and overseeing their continued growth, contributing significantly to the organization\'s overall success.My tenure at Chexology, starting as Head of Account Management, showcased my ability to build teams and processes, resulting in a churn reduction from 87% to 6%. Expanding into new business, I drove growth through a repeatable sales process, securing pivotal deals with major companies. At Shoptiques, I initially served as a Customer Experience Manager, emphasizing customer engagement and team leadership. Later, as an Inside Sales Executive, I mastered strategic sales techniques, signing up over 200 new accounts in less than a year.This journey highlights my expertise in team-building, process optimization, and driving substantial growth across diverse professional setting
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