Lindsey Kirkpatrick

About Lindsey Kirkpatrick

I partner with enterprise and Fortune 500 retailers to drive adoption, solve complex technical challenges, and build customer relationships that last. What sets me apart is my analytics background. Most CSMs bring business acumen — I bring that plus the ability to get into the technical details: understanding a customer\'s existing tech stack, identifying integration requirements, and recommending solutions that actually fit how their data and workflows operate. That combination means faster time-to-value, fewer escalations, and stronger retention. Over the past several years I\'ve worked across executive stakeholders, IT teams, and analytics leaders — translating complex platform capabilities into clear business outcomes and keeping large enterprise accounts aligned through every stage of the customer journey. My toolkit includes SQL, Power BI, Tableau, and Databricks, which means I can speak the language of both the C-suite and the data team. A few highlights- Managed a $3.5M ARR enterprise retail portfolio, achieving 91% gross retention through executive QBRs and proactive risk management- Drove $120K in portfolio expansion by embedding product usage into core analytics workflows and partnering with sales on joint success plans- Secured a 3-year renewal with a key enterprise account by translating location data insights into a board-ready business case that earned CMO and COO alignment Currently exploring Senior CSM or Strategic Account opportunities in enterprise SaaS.

Experience

1. Enterprise Customer Success Manager

   Placer.ai

   Jun 2024 — Present

   Manage a $3.5M ARR enterprise retail portfolio serving Fortune 500 accounts, partnering with executive stakeholders to drive adoption, retention, and expansion across complex, analytics-driven organizations- Achieved 91% gross retention by leading executive QBRs and surfacing adoption risks early through deep customer relationships- Drove $120K in portfolio expansion by embedding product usage into core analytics workflows through consultative engagement with analyst and data stakeholders- Secured a 3-year renewal with a key enterprise account by translating location data insights into a board-ready business case that earned C-suite alignment

Education

• Robert Morris University

  Master of Business Administration - MBA, Business Analytics

  2018 — 2020

• University of Kentucky

  Bachelor of Business Administration - BBA, Marketing

• University of Kentucky

  Bachelor of Business Administration - BBA, Marketing/Digital Media

  2012 — 2016

Skills

• Teamwork
• Strategic Planning
• Business Writing
• Interpersonal Communication
• Web Design
• Adobe Creative Suite
• Customer Service
• Facebook
• Social Networking
• Social Media Marketing
• Microsoft Office
• Sales
• Time Management
• Event Planning
• Communication
• Team Building
• Management
• Photoshop
• Powerpoint
• Microsoft Excel
• Marketing
• Microsoft Word
• Team Leadership
• Mailchimp
• Public Speaking
• Leadership
• Apparel
• Research
• Fine Art
• Advertising
• Public Relations
• Social Media
• Consignment
• Visual Arts
• Strategic Communications
• Graphic Design