Lindsey Jones
Platform Owner at Protective Life
- Role
- Capability Owner Business Transformation at Protective Life
- Location
- Birmingham, AL, US
- LinkedIn followers
- 500 followers
About Lindsey Jones
Innovative Senior Customer Experience Leader with significant experience developing groundbreaking call center operations that promote profitability, account growth and customer loyalty. Successful contact center director with proven ability to hire, train, and motivate a team to achieving goals. Highly driven manager and call center director with broad generalist experience in operations management, call center leadership, compliance & quality, reporting & analysis and employee training & development. Brings significant experience in repairing deteriorating call center performance through employee engagement, commitment to productivity, reporting and quality assurance. Principled leader of people, resources and marketing projects that contribute to bottom-line business objectives.
Experience
Capability Owner Business Transformation
Jul 2022 — Present
Education
University of Phoenix
Bachelor of Business Administration (BBA), Business Administration and Management, General
2007 — 2013
University of Phoenix
Master of Business Administration (MBA), Business Administration and Management, General
2013 — 2015
Old Dominion University
Transferred, Business Administration and Management, General
2005 — 2007
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