Lindsey H.

About Lindsey H.

Client Success | Customer Experience | SaaS | Tech Enablement | Relationship ManagementWith 10 years of experience in customer-facing roles, I am a business-minded and tech-savvy Client Success Specialist with a passion for building strong relationships and driving meaningful outcomes for both clients and teams. I specialize in aligning product capabilities with customer goals, leading onboarding and training initiatives, and resolving challenges with empathy and efficiency.My approach is collaborative, adaptable, and proactive — whether I’m supporting cross-functional teams, streamlining internal processes, or creating engaging resources to empower users. I take pride in being the go-to person for troubleshooting, solution-finding, and making customers feel supported and understood.Outside of work, I enjoy flexing my creative side through Canva projects, writing, and editing. I’m also a proud dog parent and love spending quality time with my family.Always eager to learn, grow, and connect with others — feel free to reach out or connect with me here on LinkedIn, or email me at L••••••••@gmail.com. Let’s connect!

Experience

1. Client Success Specialist

   Clearview Social, Inc

   Mar 2023 — Present

   Managed a portfolio of 200+ B2B client accounts spanning global law firms, logistics providers, accounting firms, and recruitment agencies, ensuring long-term retention and customer satisfaction.• Led end-to-end onboarding and training for administrative and end users, ensuring successful implementation, high adoption rates, and alignment with client goals.• Identified upsell and expansion opportunities, driving additional revenue through targeted add-ons and feature upgrades tailored to client needs.• Created customer enablement resources (videos, documentation, infographics, webinars), enhancing user self-sufficiency and product proficiency.• Maintained and optimized the customer knowledge base (WordPress, Intercom), reducing support inquiries and improving time-to-resolution.• Collaborated cross-functionally with Product, Marketing, and Engineering to build new product features, resolve customer issues, conduct QA testing, and shape product roadmap priorities.• Wrote and hosted webinars and contributed to customer marketing efforts, including case studies and testimonials, to drive engagement and showcase customer success.• Mentored new hires on Customer Success and Support teams, accelerating onboarding and ensuring consistent service quality.

Education

• Xavier University

  Bachelor's degree, Middle Childhood Education