Lindsey H.

Guest and Event Services Manager @Lighthouse For The Blind And Visually Impaired

San Francisco, CA, US

Led end-to-end planning and execution of multi-day events, corporate meetings, board meetings, fundraiser, galas, and community engagement events.* Oversaw all event logistics, including setup, guest services, and post-event wrap-up.* Managed vendor sourcing, negotiations, and maintained a preferred vendor list to ensure quality and cost-efficiency.* Collaborated cross-functionally with Facilities, Communications, Marketing and Executive Suite teams to ensure seamless execution.* Developed and implemented event procedures to streamline operations and enhance guest satisfaction.* Monitored budgets, tracked expenses, and supported financial performance analysis.* Provided administrative oversight, including contract management, invoicing, and documentation compliance.*Work closely with both internal & external stakeholders to coordinate logistics such as venue selection, catering, invitations, RSVP management, budget management, transportation, entertainment, AV, timelines, staff coordination, volunteers and vendor management*Oversee and enhance hospitality operations, managing and expanding the rental business and coordinating diverse events across multiple locations and departments *Assist with marketing strategies, website content and all collateral materials *Manage sales leads, convert prospects into bookings, prepare quotes, negotiate term, handle on-site tours with clients *Maintain accurate records and ensure compliance with event-related paperwork, contracts, and insurance policies*Create and manage event planning documents - SOP\'s, checklists, Microsoft forms, flowcharts and floor plans*Supervise and guide a team of Guest and Event Service Associates, ensuring high standards of service, operational efficiency, and seamless guest experiences

University of Hawaii at Manoa

Marketing

San Francisco State University

BA