Lindsey Frank
Senior Manager Business Operations @DISH TV
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WORK HISTORY
Senior Manager Business Operations @DISH TV
Englewood, CO, US
Reduced total customer call time 2.3 minutes by implementing agent-level metric reporting, attributing to ~$36k cost-savings in one month• Increased tool adoption 12% by implementing robust best practices for training and field engagement through weekly outlier reporting• Reduced sources of feedback 92% by creating a single point of intake to appropriately prioritize resource updates and creation• Lead strategy for training and tool content for 300+ frontline employees handling the Amazon, Samsung and Apple partnerships for long-term company gains
EDUCATION
University of Colorado Denver
Bachelor's degree, Biology/Biological Sciences, General
Arapahoe Community College
Associate of Arts and Sciences (A.A.S.), Biology, General
ABOUT LINDSEY FRANK
With 15+ years of experience in operations at a reputable company, I have consistently achieved impactful results across multiple departments. I focus on using data to understand the larger story to make business decisions and am committed to approaching challenges through new lenses and mindsets. I align my teams with the larger vision of the organization and company. I strive to be an inclusive leader who values all people, ideas, backgrounds and perspectives.
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