Lindsay Clair
- Role
- Customer Service Manager at Tobii Dynavox®
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Lindsay Clair
As the kids say,\'you only live once, and with that in mind, I have collected a wide…
Experience
Customer Service Manager
Sep 2017 — Present
Currently serving as Customer Service Manager – North America for Tobii Dynavox. Tobii Dynavox is a manufacturer and distributor of speech generating hardware and software and other special education supports. The company also is home to Boardmaker, a suite of tools that allow educational curriculum and activities to be adapted to meet a range of student learning, cognitive and physical needs. I serve as manager to a customer service team of 11 representatives whose duties range from assisting a large outside sales team, helping clients with billing and product issues and more. Some regular expectations include: • NPS survey follow up and complaint resolution • Coaching and mentoring team of 11 representatives including annual talent reviews, performance reviews and salary reviews • Working closely with finance on vendor registrations, invoice corrections, and tax exemption • Escalated customer communications • Weekly, monthly, yearly data collection and reporting • New hardware, software training and collaboration with manufacturing, R&D teams, project managers for ensured compliance with customer service processes, optimal customer experience • Collaboration with IT and systems management striving for internal systems simplification • Processing orders, backorder for shipment, giveaways and approving refund requests I am also a Diversity, Equity and Inclusion Committee member working to influence positive change within our organization.
Skills
- Broadband
- Leadership
- Telephone Skills
- Troubleshooting
- Telemarketing
- Csg
- Technical Support
- Stage Management
- Customer Satisfaction
- Outlook Express
- Computer Hardware
- Training
- Cable Television
- Problem Solving
- Light Board Operator
- Call Centers
- Telephony
- Microsoft Word
- Cash Handling
- Sound Design
- Software Documentation
- Excel
- Quality Assurance
- Telstrat
- Management
- Telecommunications
- Voip
- Outlook
- Call Center
- Call Center Development
- Set Building
- Digital Video
- Powerpoint
- Cable Broadband
- Ivr
- Microsoft Excel
- Sales
- Word
- Cash Flow
- Verint
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