Lindsay P.

About Lindsay P.

I have over 18 years of experience in leadership where I have developed and demonstrated expertise in operations, customer service, client retention, and people management.My mission is to ensure that my team and initiatives are aligned with the strategic goals and expectations of clients, and that they adhere to the highest standards of quality, compliance, and efficiency. I leverage my skills in customer success and service to foster strong relationships with clients, partners, and stakeholders, to provide them with proactive and responsive support and solutions. I support and lead multiple teams who have the responsibility to ensure patient satisfaction and support. I am passionate about driving innovation and improvement in any role I am in, and empowering the team to deliver excellence and satisfaction to our customers.

Experience

1. Manager, Pharmacy Quality Operations

   BlinkRx

   Jul 2024 — Present

   Responsible for leading a Pharmacy team of senior agents who handle escalated issues and patient requests, work with external partners, and collaborate with internal departments. I have grown the team 6x its original size over 9 months-Focus on agent development and advancement that align to their career goals-Created and lead a second team of Pharmacy agents responsible for reporting Adverse Event reports to manufacturers within defined SLAs -Cross-functionally collaborate with multiple internal and external teams and stakeholders to ensure day to day operations are aligned and meeting set metrics-Partner with multiple internal engineering teams to enhance and maintain operational system efficiencies, increase team productivity, and ensure our Operations team has the tools to be successful-Collaborate with Senior Leadership among various departments to align priorities and support company initiatives

Education

• Clarion University of Pennsylvania

  Bachelor of Science, Business Administration, Marketing

  2004 — 2008