Lindsay Neuman
Senior Manager, Payments Operations @AppFolio
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WORK HISTORY
Senior Manager, Payments Operations @AppFolio
Drive business growth and efficiencies by maintaining customer satisfaction, seeking team efficiencies, working with engineering/product/CS driving customer experience and product improvements, all while maintaining compliance with payments processes and making AppFolio’s Payments Platform the safest and best service in the market. As Senior Manager, Payments Operations, I\'m responsible for- Defining, Building and maintaining procedural alignment across V+ Payments Operations, Payments Solutions and the Payments business lines- Being at the forefront of any new Payments offering and ensure the day to day operation is incorporated into existing processes - Supporting and developing payments and fraud operation team leaders, preparing them for future AppFolio opportunities as the company grows - Assisting managers/team leads with coaching and developing payments and fraud team members in line with their career goals and performance requirements - Partnering with Leaders in V+, IM and Customer Success to develop and implement team initiatives - Cultivating an environment of support, teamwork, and celebration of success for the payments business line
EDUCATION
UC Santa Barbara
Bachelor of Arts (B.A.), Environmental Studies
SKILLS
ABOUT LINDSAY NEUMAN
I\'m currently a senior Operations Manager at a publicly traded SaaS company with 10 years…
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