Lindsay Ackerman

About Lindsay Ackerman

I am a dedicated Senior Product Designer with over seven years of creating immersive…

Experience

1. Senior Product Designer

   Northwestern Mutual

   Jun 2022 — Present

   Fostered Collaboration: Served as the primary liaison, facilitating unified decision-making across product, engineering, research, and design teams- Improved Client Engagement: Conducted extensive surveys and rigorous user testing, collaborating with stakeholders across the organization to reconfigure the client website navigation. Achieved a cohesive and intuitive navigation system, improving user accessibility and engagement, based on comprehensive feedback and testing results- Led Redesigns: Spearheaded the redesign of the client website’s navigation pages, incorporating branding updates, content overhaul, and introduction of new navigation items, elevating user experience and interface aesthetics. Redesign achieved a significant 31% reduction in navigation-related support calls. Currently leading the redesign of the website and mobile app landing pages- Enhanced Payment Systems: Overhauled the client payment systems, navigating complex backend and legal requirements to create a streamlined and user-friendly client-facing payment experience. The redesign resulted in an 18% surge in online payments in 2023- Mentorship and Culture: Mentored junior designers and instituted team onboarding processes, fostering a positive and inclusive team culture.

Skills

• Social Media
• Journey Mapping
• Imovie
• Customer Service
• Model Making
• Wireframing
• Graphic Design
• Research
• Photography
• Rapid Prototyping
• Communication
• 3d Rendering
• Microsoft Office
• Ethnographic Field Studies
• Ski and Snowboard Products
• Industrial Design
• Keyshot
• Interviewing
• Adobe Photoshop
• Indesign
• Powerpoint
• Data Analysis
• Usability Lab Studies
• Solidworks
• Event Planning
• Microsoft Word
• Adobe Creative Suite
• Remote Usability Testing
• Adobe Illustrator
• Quantity Surveying