Lindsay Fifield
Head of Customer Growth @Forethought
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WORK HISTORY
Head of Customer Growth @Forethought
EDUCATION
University of Oklahoma
Bachelor of Science, Psychology
University of Oklahoma - Price College of Business
Bachelor in Business Administration, Marketing
SKILLS
ABOUT LINDSAY FIFIELD
I specialize in building high-performing GTM and Success teams that transform Customer Experience into a primary growth engine. With over 15 years of experience, I focus on the intersection of AI-driven innovation and human-centric strategy to secure industry-leading GRR and NRR. My approach centers on institutionalizing Customer Advocacy programs that turn users into evangelists and engineering scalable success frameworks that anchor to value and identify expansion opportunities long before the renewal cycle. I am passionate about mentoring the next generation of CX leaders and deploying AI strategies that don\'t just deflect tickets, but deliver measurable business outcomes.
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