Lindsay Fifield

About Lindsay Fifield

I specialize in building high-performing GTM and Success teams that transform Customer Experience into a primary growth engine. With over 15 years of experience, I focus on the intersection of AI-driven innovation and human-centric strategy to secure industry-leading GRR and NRR. My approach centers on institutionalizing Customer Advocacy programs that turn users into evangelists and engineering scalable success frameworks that anchor to value and identify expansion opportunities long before the renewal cycle. I am passionate about mentoring the next generation of CX leaders and deploying AI strategies that don\'t just deflect tickets, but deliver measurable business outcomes.

Experience

1. Head of Customer Growth

   Forethought

   Oct 2025 — Present

Education

• University of Oklahoma

  Bachelor of Science, Psychology

  2001 — 2006

• University of Oklahoma - Price College of Business

  Bachelor in Business Administration, Marketing

  2001 — 2006

Skills

• IT Service Management
• Account Management
• Integration
• Strategy
• Applicant Tracking Systems
• Web Development
• Sourcing
• Business Analysis
• Vendor Management
• Sdlc
• Talent Acquisition
• Social Media
• Recruiting
• Training
• New Business Development
• Analysis
• Security
• Enterprise Software
• Staff Augmentation
• Management
• Contract Recruitment
• Social Media Marketing
• Team Leadership
• Project Management
• Cloud Computing
• Business Development
• Leadership
• Organizational Development
• Networking
• Technical Recruiting
• Consulting
• Information Technology
• Sales
• Software Project Management
• Crm
• Itil