Lindsay Drager
Customer Success Manager @BrainPOP
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WORK HISTORY
Customer Success Manager @BrainPOP
EDUCATION
University of Minnesota
Bachelors, Child Psychology
The College of St. Scholastica
Master's degree, Education
Saint Mary's University of Minnesota
Master of Science, Learning Design & Technology
ABOUT LINDSAY DRAGER
With 10+ years spanning Customer Success, Sales Enablement, and Education Technology, I specialize in designing enablement and customer programs that drive adoption, retention, and revenue impact. My background as an educator and education consultant shapes everything I do; I understand how adults actually learn, change behavior, and apply new tools in real-world environments, and I translate that insight into scalable, high-impact programs.In my work at Promethean, I partnered cross-functionally with Sales, Customer Success, Product, and Marketing to build enablement strategies that strengthened product knowledge, accelerated onboarding, and supported go-to-market execution. I designed and delivered training that helped sales teams communicate value more effectively while supporting customers through onboarding, implementation, and long-term adoption.I also led high-impact professional learning and strategic implementations with school districts nationwide, collaborating with decision-makers and end users to drive change management, product adoption, and measurable outcomes. This dual perspective, internal enablement and external customer success, allows me to connect business goals with customer realities.Core Strengths & Expertise:Customer Success & Account EnablementSales Enablement & Revenue Enablement ProgramsCustomer Onboarding, Adoption & Retention StrategiesLearning Experience Design (LXD) for SaaS & Technical ProductsSales & CS Training Curriculum DevelopmentCross-Functional GTM CollaborationStakeholder Engagement & Change ManagementCustomer Education & Value RealizationI’m most energized by work at the intersection of learning, performance, and customer impact. Whether I’m enabling sales teams to confidently position solutions or helping customers realize long-term value, I focus on clarity, trust, and outcomes that actually move the needle.What I’m Exploring:Customer Success Manager, Sales Enablement Manager, Revenue Enablement, or Customer Education roles where I can help teams increase adoption, improve retention, support renewals, and drive sustainable growth.
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