Lindsay Smith
Senior Manager, Technical Account Managment @Zapier
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WORK HISTORY
Senior Manager, Technical Account Managment @Zapier
I am proud to lead and build Zapier’s brand new Technical Account Management (TAM) team, dedicated to delivering exceptional service to our Enterprise customers. In this role, I leverage my extensive technical expertise, 10 years of Zapier product knowledge, customer success skills, and support experience to create a high-functioning team that excels in providing tailored, high-touch technical support.Our mission is to empower our enterprise customers to fully leverage Zapier’s capabilities, driving their success through proactive guidance, rapid issue resolution, and strategic workflow optimization. By combining deep technical knowledge with a customer-centric approach, my team and I are setting the gold standard for technical account management and contributing to Zapier’s growth in the upmarket segment.
EDUCATION
Anglia Ruskin University
BA (Hons) Film and Television Production, Film and Television Production
Long Road Sixth Form College
GCE Advance Level: English Language and Literature, Media Studies, Drama and Theatre studies
ABOUT LINDSAY SMITH
I lead Technical Account Management at Zapier, where I focus on turning technical support into a service that drives real customer outcomes. I’ve built several teams from the ground up at Zapier, including Premier Support, Customer Success, and now TAM. My current focus is scaling a premium service that supports enterprise customers while contributing to adoption, retention, and growth. I believe that meeting customers where they are technically, and supporting them in a way that fits how they actually work, is what unlocks meaningful progress. Done well, technical support isn’t just about solving issues, it enables teams to move faster, build with confidence, and ultimately drive their own growth. At the core of my leadership is a belief that confidence is built, not assumed. I care about creating environments where people can stretch beyond their comfort zone and do work they didn’t think they were ready for. That’s something I’ve spoken about at the Women in Technology World Series, particularly around imposter syndrome and how we challenge it in practice.
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