Lindsay Barnes

WORK HISTORY

EDUCATION

SKILLS

ABOUT LINDSAY BARNES

Customer and Employee Experience has been my passion since day one of my career. I have learned that people like to be heard and appreciated. This has been true across all of my positions. Customer Relationship Management, Pharmacy Benefit Management, Information Technology.the goal has always been one and the same - improving the Customer, Business and Employee experience is everything. Poor interactions and experiences are driving customers away. If a customer does not feel confident about the service they are provided and appreciated from the start, the cost is tremendous (not only financially but from a brand perspective). Consumers like confidence that their privacy and security are of the upmost importance. Consumers like friendliness, knowledge, efficiency, convenience and tools/applications that add value personally and for their businesses. One negative experience can lose customers forever. I am a performance-driven global operations director with experience in leading large global teams, identifying trends, using technology to streamline and enable high performance, reduce cost and focus on key performance metrics to drive consistency and continuity,I have implemented quality CRM, incident management tools, application and infrastructure monitoring tools and am immersed in Customer and Employee experience all day, every day. I have been able to overcome siloed groups and departments by synthesizing strengths and proving the benefit of a well-versed and unified operation - creating a partnership that has benefited Customers, Employees and improved incident management. SPECIALTIES: Recruiting, Training, Talent Development, Onboarding, Project Management, Leadership, Client Solutions, Process Development, KPI Attainment, Operations Management, ITIL