Lindsay Stephens

Head of Service Design @DWP Digital

Manchester, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Aug 2025 — Present

Head of Service Design @DWP Digital

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EDUCATION

N/A

University of Bradford

Pharmaceutical Management BSc First Class Honours

SKILLS

IT TransformationBusiness Process ImprovementBusiness ArchitectureBusiness AnalysisStakeholder ManagementCase ManagmentRequirements AnalysisStrategyProject DeliveryEnterprise ArchitectureManagementProject ManagementBusiness Process DesignWorkshop FacilitationBusiness TransformationIT StrategyRequirements GatheringSolution Architecture

ABOUT LINDSAY STEPHENS

I’m a Lead Service Designer who specialises in user-centred transformation of services, service-design strategy, and developing people in their careers.My 20+ years of experience includes designing Government services and service patterns, user experience leadership, consultancy for IBM iX, strategy and business analysis, all with a mission to improve services for the UK public.I’m passionate about people, improving their experiences and helping them to grow; understanding and responding to individual needs, building inclusive teams, coaching and mentoring.

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