Lindsay O.

About Lindsay O.

I manage a portfolio of client accounts with a strong focus on results, relationships, and thoughtful execution. Known for my deep product knowledge, I lead product walkthroughs and provide hands-on support to help clients understand and maximize the tools available to them. I partner closely with sales, operations, and internal teams to address challenges, optimize performance, and ensure accounts stay on track.

Experience

1. Customer Success Manager

   Lead Forensics

   Aug 2025 — Present

   Build and maintain strategic client relationships, acting as a trusted advisor throughout onboarding, adoption, renewal, and expansion• Lead virtual success reviews and stakeholder meetings to align product usage with business outcomes, KPIs, and revenue goals• Identify new use cases and workflow optimizations that increase product adoption, engagement, and overall customer value• Drive retention and revenue growth through renewals, expansion conversations, and value-based upsell strategies• Partner cross-functionally with Sales, Support, and Product teams to resolve issues, improve client experience, and reduce churn risk

Education

• University of Arizona

  Bachelor's degree

  2013 — 2017

• Horizon High School

  High School

  2009 — 2013