Lindsay Heath
Experienced IT Support & Security Analyst | Bridging Technical Excellence with Customer-Centric Solutions
- Role
- Senior Service Desk Analyst at National General
- Location
- Greenville, SC, US
- LinkedIn followers
- 500 followers
About Lindsay Heath
Seasoned IT professional with over two decades of experience in IT support, security analysis, and technical problem-solving across government and private sectors.Adept at managing IT security protocols, troubleshooting complex systems, and leading training sessions to enhance team performance. Proficient in network security, Microsoft 365 administration, and enterprise-level troubleshooting, with a strong ability to align technical solutions with business objectives. A proactive communicator and collaborator, dedicated to continuous improvement and staying ahead of industry trends. Seeking to bring expertise and innovation to a dynamic Information Technology team.
Experience
Senior Service Desk Analyst
Apr 2025 — Present
Merging Allstate Service Desk with National General Insurance Company. Also supporting Direct Auto, Farmers, Nationwide Insurance subsidaries and external independent Agents.
Education
Computer Training
Microsoft Certified Technology Specialist - MCTS, Information Technology
2008 — 2008
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