Lindsay Holleran
Head of Clinical Operations @Peppy
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WORK HISTORY
Head of Clinical Operations @Peppy
Manage and mentor a high-performing team, offering training and development opportunities to foster collaboration and growth-Oversee complex operational projects, ensuring timely delivery and alignment with strategic business goals-Work cross-functionally with multidisciplinary teams to ensure coordinated care for users, maintaining clear communication channels-Ensure compliance with legislation, policies, and guidelines in both the UK and US, upholding ethical standards and professionalism-Drive continuous improvement by engaging in research, introducing best practices, and enhancing service delivery and user engagement-Serve as the Client Success Manager for US contracts, handling renewals, data review meetings, engagement events, and day-to-day client issues-Partner with the Director of US Clinical Services to meet state-by-state compliance requirements, tracking licensures and overseeing ongoing regulatory adherence-Lead quality assurance activities such as audits, reviews, and improvement initiatives, ensuring compliance with CQC regulations and delivering a seamless user experience.
EDUCATION
Shippensburg University of Pennsylvania
Bachelor of Social Work, Social Work
Fordham University
Master of Social Work - MSW, Social Work
ABOUT LINDSAY HOLLERAN
As a former Social Worker turned Head of Clinical Operations, I am on a mission to make healthcare work better for both patients and employers. With an MSW and a knack for organization, my goal is to bridge the gap between compassionate care and operational efficiency. In my current role, I oversee cross-functional teams, streamline clinical processes, and champion a culture of innovation (with a dash of humor, of course-stressful days demand it). My background in Social Work has taught me the art of listening and empathy, which now guides how I implement policies, foster team collaboration, and ensure the patient voice is never lost.I firmly believe that with the right mix of empathy, strategy, and grit, we can transform healthcare into a system where everyone thrives.
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