Lindsay Friedrich

About Lindsay Friedrich

Highly motivated and accomplished professional, skilled in project leadership. Track record for managing successful new program launches and change management initiatives across the organization with the ability to develop transition plans to meet the business needs. Well-suited for fast-paced environments with a strong ability to multitask and prioritize.

Experience

1. Implementation Specialist Change Management

   MarketSource Inc.

   Sep 2016 — Present · Alpharetta, GA, US

   Change Management:• Built change management plans for technology implementations with end users ranging in scope of 10 to 6k business associates• Developed and executed a multi-level communication strategy to successfully transition ~7k client representatives onto new scheduling platform resulting in enhanced communication for Target store associates• Supported daily stand-ups with product owners to ensure effective accountability and risk assessment was taken into consideration for sprint deployments• Maintained backlog of priorities on behalf of business to ensure alignment across key stakeholder groups• Reported business deployment schedules at sprint planning meetings to ensure structured rollout • Documented ongoing opportunities for sprint retro sessions resulting in balanced management of labor hours to ensure successful project sign off and 95% or greater user adoption rateImplementation Specialist: • Project manager for system implementation of scheduling, reporting and payroll software for both retail (LG, Target, Hewlett Packard) and commercial (Toyota, Nissan, and Honda) clients • Constructed and maintained implementation project timelines for clients ranging in scope of $100k to $5M • Directed the execution of activities regarding the design and implementation of appropriate program infrastructure including employees, facilities, training, assets, telephony and supporting personnel to ensure effective program delivery• Led update meetings with key stakeholders to communicate risks, opportunities and overall scope to maintain project timelines• Executed and delivered requirements documentation, progress reports, and presentations to senior leadership on behalf of project team

Education

• Auburn University

  Bachelor of Science - BS

  2002 — 2006