Lindsay Felice
Client Engagement Manager @Fulcrum GT
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WORK HISTORY
Client Engagement Manager @Fulcrum GT
Develop and maintain strong relationships with clients, ensuring satisfaction and retention.•Drive client success and adoption by providing training, onboarding assistance, and product demonstrations.•Collaborate closely with internal teams such as sales, product, and support to deliver a seamless client experience.•Monitor and analyze key client metrics, developing strategies to improve engagement, retention, and growth.
EDUCATION
University of Cape Town
Business Management Economics
University of California, Santa Cruz
Bachelor's Degree
ABOUT LINDSAY FELICE
As a Client Success Manager, I aim to develop and maintain long-term business relationships by serving as an internal advocate and client liaison. A textbook “people person,” I have a hybrid of soft and hard skills required to master technology and manage customer relationships. Deeply driven to uncover the root cause of a problem, quickly analyze potential solutions, and make clear and informed recommendations, I am able to effectively handle a number of diverse and complex problems at the same time.
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