Linda Gardner Oneal

About Linda Gardner Oneal

An Account Manager at State Farm, a prominent insurance company, is responsible for managing and growing a portfolio of business clients, ensuring customer satisfaction, and driving sales.Role of an Account Manager at State Farm:Client Relationship Management: Account Managers (AMs) serve as the primary point of contact for clients, understanding their needs, and providing tailored insurance solutions.Sales and Growth: AMs are expected to identify new business opportunities, make sales presentations, and grow their portfolio.Policy Renewals and Reviews: They manage policy renewals, review coverage options, and ensure clients are adequately protected.Problem Resolution: AMs address client complaints and issues, working with internal teams to resolve problems efficiently.Market Intelligence: They stay updated on industry trends, competitor activities, and market conditions to inform their strategies.Empowerment; Help clients feel empowered by: Providing clear, concise information on insurance options and helping them make informed decisions. Offering resources and tools to help them manage their policies and finances. Connecting them with other professionals who can assist with related services, such as financial advisors or estate planners.Astonishing customer service ability, mentoring, and team building. Substantial experience developing functional procedures and improving programs of various areas. Tremendous experience with operations, executive administrative duties, office management, coaching, and various operational logistics. Ethical Entrepreneur with strong knowledge of business and operational logistics for planning, risk management, networking and resourcing, promoting, and marketing.Many cross-functional skills such as: Superior organization, Attention to detail, Ability to follow directions, Coachable, Problem solving, and Maximize time effectively to meet deadlines. Compliant with laws, policies and procedures, security and safety, and sensitive information. Exceptional written and verbal communications, public speaking, preparing and conducting presentations, and records handling. Proficient with operating complex databases, web-based applications, Microsoft Office, email, and maneuvering through the internet. Motivated to leverage 10 plus years of military and civilian organizational support to apply developed skills which enhance company performance and achieve long-term goals.

Experience

1. Account Manager

   State Farm

   Nov 2024 — Present · US

   Responsibilities:Client Relationship Management:1. Serve as the primary point of contact for P&C insurance clients.2. Build and maintain strong, long-lasting client relationships through regular communication, understanding their unique needs, educating clients’ service options, and providing tailored insurance solutions for peace of mind.3. Develop a deep understanding of each client\'s goals, identifying their gaps, and providing expert guidance and support.Policy Review and Renewal:1. Conduct thorough reviews of clients\' insurance policies to ensure adequate coverage, competitive pricing, and compliance with industry standards.2. Coordinate and manage the renewal process, negotiating terms and conditions with underwriters to secure the best possible coverage at the most competitive rates.Claims Management:1. Assist clients in navigating the claims process, ensuring they receive fair and prompt resolution from insurance carriers.2. Liaise with carriers, adjusters, and other parties involved to facilitate a smooth and efficient claims process.Risk Management:1. Identify and mitigate clients\' potential risks by recommending loss control strategies, safety measures, and risk transfer techniques.2. Collaborate with clients to develop and implement comprehensive risk management programs.Client Retention and Growth:1. Develop and execute client retention strategies.2. Identify cross-selling and upselling opportunities to grow existing client relationships and increase revenue.New Business Development:1. Leverage existing client relationships to generate referrals and new business opportunities to expand the company\'s market share.Qualifications:Proven experience (10+ years) as a Licensed P&C Insurance Account Manager or similar role.Current P&C insurance license.Strong knowledge of P&C insurance products, underwriting processes, and industry best practices.Excellent communication, interpersonal, and active listening skills.

Education

• My Computer Career

  Information Technology Security and Administration Program Graduate

• Health Coach Institute

  Health and Life Coach Certifications, Nutrition and the art and science of habit change

  2018 — 2018

• Ivy Tech

  Information Technology Project Management

  2014 — 2017

Skills

• Skilled Multi-Tasker
• Management Training Programs
• Team Leadership
• Human Resources
• Security Clearance
• Written Communication
• Organizational Effectiveness
• Solutions Focused
• Regulatory Compliance
• Presentation Skills
• Positive Behavior Support
• Leadership
• Public Speaking
• Team Building
• Management
• Records Management
• Program Development
• Databases
• Insurance
• Communication
• Project Coordination
• Program Management
• Warehousing
• Data Entry
• Policy
• Logistics
• Training
• Military Experience
• Fundraising Campaign Management
• Office Management
• Coaching
• Business Process Improvement
• Strategic Planning
• Project Planning
• Independent Projects
• Honorable Discharge
• Government
• Claims Handling
• Customer Service
• Making Deadlines