Linda Talos

Digital Business Integration Manager @Accenture

London, GB

Lead multi-division digital transformation programs across EMEA and North America, integrating AI-driven capabilities, operational risk management, and customer success strategies to deliver measurable value.• AI Transformation & Risk Governance – Scoped and implemented AI-enabled consent management and digital security frameworks, aligning with GDPR, CCPA, and internal AI ethics guidelines; reduced compliance risk exposure by 25%.• Digital Product Management – Partnered with UX, engineering, and analytics teams to design and launch enterprise SaaS solutions; reduced time-to-market by 30% via agile delivery optimisation.• Customer Success & Enablement – Built and rolled out a global client success playbook adopted by six divisions; improved customer adoption rates by 25% and NPS by +18.• Operational Excellence – Delivered complex multi-division projects from discovery to build; improved delivery predictability through agile coaching and backlog prioritisation across 30+ cross-functional team members.• Stakeholder Leadership – Acted as primary liaison for VP/C-level client executives, facilitating design reviews, executive steering sessions, and success roadmap alignment.Key Skills: AI governance, transformation strategy, customer success enablement, digital product lifecycle management, agile leadership, compliance frameworks, stakeholder engagement, cross-functional team coaching, SaaS adoption strategy, risk assessment & mitigation.